Find the leak before it floods the basement.
By the time a renewal call goes south, the signals have been on the table for two months. Superhawk reads them in the hour they happen — and runs the save play the moment a pattern emerges.
Most teams don't have a churn problem.
They have a “found out too late” problem.
Quiet usage decay
A 12% usage dip in week 1 doesn’t trip an alert. By week 8, the customer has built around your gaps.
Silent champion exit
The champion posts about a new role on LinkedIn. Nobody sees it for three weeks.
The slow-burn ticket
A P2 ticket on the core integration has been sitting for nine days. No one flagged it.
Reads every churn signal across every tool, every minute.
Ranks risk by probability and dollar size.
Every at-risk account ranked by P(churn) × ARR so your team works the biggest fires first.
| # | Account | P(churn) | ARR |
|---|---|---|---|
| 1 | NovaBridge | 87% | $420K |
| 2 | Canopy AI | 74% | $310K |
| 3 | Arclight | 68% | $285K |
| 4 | Helios Stack | 61% | $210K |
| 5 | VertexLabs | 54% | $180K |
| 6 | Meridian Co | 49% | $155K |
Runs the save play the second the pattern emerges.
Exec re-engagement sequence
Eng escalation + timeline fix
Billing resolution + QBR reset
CSM check-in + NPS follow-up
Escalates the ones nobody touches.
If a save play goes untouched, Superhawk escalates through your org automatically — so no at-risk account falls through the cracks.
Signal detected
Save play drafted and sent to CSM inbox
No action
Reminder pinged to CSM + manager in Slack
Still untouched
Escalated to CS Director with ARR context
Critical
VP alerted. Account moved to top of work queue
34%
Churn reduction
84%
Risks surfaced before renewal
5x
Faster triage
$3.4M
ARR protected
Common questions
How quickly does Superhawk detect risk?+
Most signals surface within 60 seconds of the underlying event — a usage drop, a sentiment shift on a call, a champion changing their LinkedIn headline.
What data sources does Superhawk connect to?+
Product analytics, CRM, support ticketing, billing, conversation intelligence, Slack/Teams, and the open web. If a signal lives somewhere, we read it.
Do CSMs still need to act?+
Internal actions — Slack pings, CRM updates, escalation routing — auto-fire based on your rules. Customer-facing drafts always wait for human approval before sending.
How long does setup take?+
OAuth integrations connect in minutes. First risk signals surface within hours. Full pattern calibration happens over the first two weeks.
Can I customize the risk model?+
Fully configurable. Pulse Score lets you weight dimensions, set thresholds, and define what “risk” means for your business.
What about false positives?+
Patterns that misfire get tuned automatically. Most teams reach 80%+ precision by month two as the system learns your customer base.
See your at-risk accounts right now.
Stop finding out about churn on the renewal call. Find it the hour it starts.