Privacy Policy

This Privacy Policy describes how SuperhawkAI Technologies Pvt Ltd ("Company", "we", "us") processes data in connection with the Services provided to our business customers.

1. Scope

This Privacy Policy covers data processed through the Services by our B2B customers. In the context of data processed on behalf of our customers, the Company acts as a data processor, and the customer acts as the data controller. The customer determines the purposes and means of processing personal data through the Services.

2. Data Processed

The types of data processed through the Services include:

• Session data: Screen recordings, user interactions, and events captured through the SDK.
• Technical data: Device type, browser information, anonymized IP addresses, timestamps, and performance logs.
• Account data: Contact details of authorized users provided by the customer.

The Company does not collect personally identifiable information (PII) from end-users unless customers explicitly provide such data through the Services.

3. Data Usage

Data processed through the Services is used for the following purposes:

• Provision, maintenance, and improvement of the Services.
• Generation of aggregated insights and analytics for customers.
• Ensuring platform security and preventing unauthorized access.
• Communications to authorized users regarding their accounts and the Services.

4. Storage and Security

All data processed through the Services is hosted on Google Cloud Platform (GCP). The Company implements appropriate technical and organizational measures to protect data, including encryption in transit and at rest.

5. Retention

Data is retained for as long as necessary to provide the Services or as required by applicable law. Upon account termination, all service data will be deleted within 30 days unless retention is required by law.

6. Sharing

The Company does not sell data. Data may be shared with trusted service providers who assist in operating the Services, subject to appropriate contractual protections. Data may also be disclosed to legal authorities when required by applicable law or in response to valid legal process.

7. International Transfers

Where data is transferred across international borders, the Company ensures appropriate safeguards are in place, including the use of Standard Contractual Clauses (SCCs) and other mechanisms as required by applicable data protection laws.

8. Customer Responsibilities

Customers are responsible for ensuring compliance with applicable privacy laws in connection with their use of the Services. This includes obtaining all necessary consents from end-users prior to processing their data through the Services.

9. User Rights

Depending on applicable jurisdiction, individuals may have rights to access, correct, delete, or restrict the processing of their personal data. Requests regarding personal data processed through the Services should be directed to privacy@superhawk.ai.

10. Policy Changes

The Company may modify this Privacy Policy periodically. Updates will be posted on the website. Continued use of the Services after any modifications constitutes acceptance of the updated Privacy Policy.

11. Contact

For privacy-related inquiries, please contact us at privacy@superhawk.ai.