Your best CSMs shouldn't be writing status updates.
CSMs spend 60% of their time on admin. Superhawk AI handles it - surfaces the right actions, drafts everything, waits for approval before touching anything that matters.
60%
Of CSM time lost to admin work
2.4X
More accounts per CSM
87%
Churn signals caught 30+ days early
0
Actions taken without approval
21+ hours a week. Gone to admin.
Champion inactive 5d, usage down 40%. Draft save play ready.
Report builder 500 errors affecting 3 users. Escalation drafted with $28K ARR context.
Weekly health summary sent to #cs-updates. 26 features adopted, sentiment positive.
3 new power users in Week 2. Upsell play drafted.
Watch. Reason. Draft. Wait.
Watches everything
Ingests product usage, support tickets, call recordings, CRM updates, and billing data. Every signal, every context.
Reasons across signals
Connects usage drops to sentiment shifts to renewal timing. Finds the patterns humans miss at scale.
Drafts the action
Emails, escalations, EBR decks, Slack updates - all written with the right context and tone. Ready to send.
Waits for your call
Nothing goes out until you approve. You stay in control. Superhawk AI does the work; you make the decisions.
You decide what gets automated.
All rules are configurable by CS leadership.
| Action | Mode |
|---|---|
| Internal team updates | Auto |
| Internal follow-up pings | Auto |
| Sharing fix documentation | Auto |
| Low-stakes check-in emails | Auto |
| Engineering escalations | Manual |
| High-stakes customer emails | Manual |
| EBR / QBR deck generation | Manual |
| Churn intervention | Manual |
Everything a world-class CSM does. At scale.
Auto-generated health reports
Real-time account health scores based on usage, sentiment, and engagement. No spreadsheets.
Churn caught 30+ days early
Behavioral signals surface risk weeks before renewal. Time to act, not react.
Expansion plays auto-identified
Power user growth, feature adoption spikes, and team expansion signals - surfaced automatically.
EBR/QBR decks in minutes
Full executive business reviews generated with behavioral evidence. You review, not research.
Escalations with ARR context
Engineering gets revenue impact data with every bug report. No more 'vague complaints'.
Zero-loss account handoffs
When CSMs transition accounts, every signal, relationship, and context transfers automatically.
accounts per CSM
churn signals early
saved per CSM/week
“Superhawk AI has been incredibly helpful in keeping a few deals alive, and to close a couple more. I relied on Superhawk AI to close 2 deals. There was another account that was in trial, and I asked Superhawk AI team to start tracking that with just 3 days left in the trial. I got critical insights at the right time, and I was able to bring the deal home.”
Aditya Deepak, Senior Account ManagerYour AI CSM that does the work.
Awaits your call.
Let Superhawk AI handle the admin. Your team handles the relationships.