Terms of Service

Terms of Service

Effective Date: November 11, 2025

Welcome to Superhawk AI (“we,” “our,” or “us”). These Terms of Service (“Terms”) govern your access to and use of our website, platform, and related services (collectively, the “Services”). By accessing or using the Services, you agree to be bound by these Terms.

1. Overview

Superhawk AI provides a Vision AI and session replay–based analytics platform that helps B2B SaaS companies derive insights from user behavior during product trials.

2. Eligibility

You must be at least 18 years old and have the authority to bind your organization to these Terms to use the Services.

3. Use of Services

You agree to use the Services only for lawful business purposes and in compliance with all applicable laws and regulations. You may not use the Services to collect or process personal data without appropriate consents or legal bases as required under relevant data protection laws.

4. Customer Data

By using our Services, you grant Superhawk AI a limited, non-exclusive, worldwide license to process, analyze, and use the data you provide (“Customer Data”) solely to deliver and improve our Services.
You retain all rights to your Customer Data. We do not sell, rent, or share Customer Data with third parties except as described in our Privacy Policy.

5. Intellectual Property

All intellectual property rights in the Services, including software, AI models, design, and documentation, remain the exclusive property of Superhawk AI. You may not copy, modify, or reverse-engineer any part of our platform.

6. Confidentiality

Each party agrees to keep the other’s confidential information secure and use it only for the purposes of this Agreement.

7. Security

We host our Services on Google Cloud Platform (GCP) and implement reasonable technical and organizational measures to protect Customer Data from unauthorized access or disclosure.

8. Disclaimer

The Services are provided “as is” without warranties of any kind, express or implied. Superhawk AI disclaims all warranties of merchantability, fitness for a particular purpose, and non-infringement.

9. Limitation of Liability

To the maximum extent permitted by law, Superhawk AI shall not be liable for any indirect, incidental, consequential, or punitive damages arising from your use of the Services.

10. Termination

Either party may terminate access to the Services with written notice. Upon termination, Customer Data will be deleted in accordance with our data retention policy.

11. Governing Law

These Terms are governed by and construed under the laws of India, without regard to conflict of law principles. Any disputes will be subject to the exclusive jurisdiction of the courts of Bangalore, India.

12. Changes

We may update these Terms from time to time. Updated Terms will be posted on our website with a revised “Effective Date.”

13. Contact

For any questions, please contact us at privacy@superhawk.ai.